Got a question about an order, gifts, deliveries, definition, meaning or flower care? You may be able to find the answer to your question in our Frequently Asked Questions below. Otherwise, we would love to hear from you!
Please call us during our normal business hours, any time from 9am to 4pm Mon to Sat.
02 8065 7979
We respond as quickly as possible to email inquiries, often the best way to communicate.
Why not come and visit us in-store to smell the flowers and browse our beautiful arrangements.
Shop 10 / 7-17 Waters Rd
Neutral Bay, 2089
Frequently Asked Questions
Do you provide 100% Satisfaction Guarantee?
We want you to be 100% happy with your order. If you have any problems or you are not happy with our service, please contact us as soon as possible so we can do our best to make you happy!
We provide 100% satisfaction guarantee if your flowers wilt within 48 hours of delivery and you’ve followed our ‘Simple Care Instruction’. Take a photo of your flowers and email us at firstname.lastname@example.org or return them to us and we will supply you with new flowers. That’s our guarantee!
Can I modify my order?
Same-day orders are prepared and dispatched soon after your order is placed. Once dispatched, there are limited possibilities to make changes. Where changes are possible, there may be a re-delivery and/or admin fees.
Please contact us by phone as soon as possible if you need to make a modification to your order.
What additional delivery information should I include on my order?
Please provide as much relevant information as possible to ensure prompt delivery. Flat numbers, floor levels, business names if applicable, ward/room number for hospital deliveries, shop name/number for shopping centers are all very useful for our couriers. There is an 'Additional Delivery Info' field on checkout that you can use for any further information that you think may be relevant to locate the recipient or where to leave the delivery.
Please take the utmost care to provide us with the correct and up to date address information. If an incorrect delivery address is provided, we can re-deliver but at a cost of $30 to cover the cost for re-delivery and an administrative fee.
How do I place a bulk order (eg for a major event, customer list or employee list)?
Do you have a major event or want to recognize a list of special customers or employees? What better way than to give flowers.
At The Posy Place we want to make it easy for you to place bulk orders. Simply place an order through the website for the number of posies you would like. You only need to enter the details for the first recipient. Once you have completed the order, then download the BulkOrderTemplate.csv spreadsheet and fill in one row for each posy. The only mandatory field is your Order Reference number (eg SO101nnn). All the other fields are optional, and allow you to tailor each posies recipient name, delivery address, card message and delivery date. Leave any of these fields blank to retain the original order value unchanged.
Once completed, send the template to email@example.com, as an email attachment.
If you have any questions please give us a call.
Add to Cart doesn't seem to work. What should I do?
There is a known issue with Microsoft Internet Explorer and The Posy Place Website.
Since Microsoft has stopped development of Internet Explorer in January 12, 2016, The Posy Place Website does not support this browser. Unfortunately this browser has potential security issues and does not support certain international-standards. Microsoft recommends using "Microsoft Edge, a faster, more productive way to browse the web". You can also use a variety of other browser with The Posy Place Website, including Google Chrome, Apple Safari, Mozilla Firefox, Opera, etc. Finally, if you still have issues placing an order via the web, please call us and we can take your order via phone or whatsapp.
What happens if the recipient is not present?
If you are unsure if the recipient will be at the delivery address, please advise a safe place to leave the flowers in the 'special delivery instructions' field on checkout.
In the event that nobody is home, our couriers will aim to leave your flowers in a safe, cool and shady location. For business deliveries, our couriers may leave the flowers with reception, mailroom or a co-worker if accepted.
If the courier is unable to find a safe location, the flowers will be returned to our shop as the last resort. We can re-deliver but there will be an additional charge for re-delivery. If a product needs to be reproduced for re-delivery, the product will need to be paid in full again before re-delivery can occur.
Can you deliver to Hospitals, Schools and Shopping Centers?
Yes, we can, but there is an additional $7.50 fee to cover the courier time and costs. Please ensure you include 'special delivery instructions' to help the courier find the recipient as quickly as possible. For hospitals, please provide the building, ward and bed number. For schools or universities, please provide the class year, building, and faculty name. For shopping centers please provide the business name, shop number and building name (if applicable).
If you are sending flowers to a hospital, it's good to be aware that some hospitals may not accept flowers to ICU/Emergency wards and many hospitals have a short supply of vases for patients.
Do you deliver to other cities or internationally?
Currently, we only ship to certain suburbs of Sydney, Australia.